FAMILY, FRIENDSHIP and IMPECCABLE SERVICE
FAMILY: We will work together as a team and look for ways to support and assist our guests and employees by providing an excellent level of service.
RESPECT: We will treat our guests and each other with respect and in a friendly and gracious manner.
COMMUNICATION: We will promote honest and open communication with our guests and fellow employees.
CREATIVITY: We will search for new ways to be more efficient and effective in our delivery of excellent service.
PRIDE: We will always take personal pride in our hotel and continually develop our knowledge of our product and current local events.
SERVICE: We will meet both our guests’ and employees’ needs with enthusiasm and accountability and anticipate our guests’ needs by going beyond their expectations.
FUN: We will work in an atmosphere that is welcoming, energetic and friendly, with a passion for service and a balanced quality of life.
INDIVIDUALITY: We will celebrate diversity and encourage individual contributions and continuing personal growth.
NEVER JUST SAY “NO”: We will never just say “no” to a guest or employee. We will always offer an alternative solution.
CARE: See it. Own it. Solve it. We will take personal accountability of any guest’s issue to ensure satisfaction.