We at The Raleigh believe strongly that each individual has the capacity to accumulate knowledge and learn new skills, and to develop to their full potential given the right environment, training and support. However, we also recognize that a guest's perception of "good service" is a function of employee attitude, as much as of employee skill and knowledge. Since attitudes are less susceptible to modification, our fundamental approach to selection can be simply stated:
WE HIRE BASED ON ATTITUDE.
WE TRAIN FOR KNOWLEDGE, SKILL AND DETAIL.